Terms of Service
OVERVIEW
Welcome to Sarah London.
Throughout the site, the terms “we”, “us” and “our” refer to Sarah London. We operate this website, including all related information, content, features, products, and services (the “Services”).
Our store is powered by Shopify, which enables us to provide our Services to you.
By accessing or using our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree, you must not use our Services.
1. ELIGIBILITY & ACCOUNT
By using our Services, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.
You agree to provide accurate and complete information when placing orders.
You are responsible for maintaining the confidentiality of your account and all activity under it.
2. PRODUCTS
We aim to display products as accurately as possible. However:
- Colours and appearance may vary depending on your device
- Product descriptions and availability may change without notice
We reserve the right to limit or discontinue products at any time.
3. ORDERS
Placing an order constitutes an offer to purchase.
We reserve the right to accept or decline any order.
An order is only confirmed once:
- Payment has been successfully processed, and
- You receive an order confirmation email
We may cancel orders if:
- Fraud is suspected
- Incorrect pricing occurs
- Items are unavailable
4. PRICING & PAYMENTS
All prices are displayed in GBP (£) unless stated otherwise.
Prices may change at any time.
You agree that:
- Payment details provided are accurate
- You are authorised to use the payment method
Additional charges such as taxes or duties (if applicable) may apply.
5. SHIPPING & DELIVERY
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Customs processes
- External factors beyond our control
Risk of loss passes to the customer upon delivery.
Please ensure shipping details are correct, as we are not responsible for incorrect addresses.
6. RETURNS & REFUNDS
Returns are governed by our Returns & Refund Policy.
You may have additional rights under the Consumer Rights Act 2015.
7. INTELLECTUAL PROPERTY
All content on this website (including text, images, branding, and design) is owned by Sarah London or its licensors.
You may not copy, reproduce, or use any content without permission.
8. THIRD-PARTY SERVICES
We may use third-party services (e.g. payments, logistics, analytics).
We are not responsible for the actions or policies of third-party providers.
9. PRIVACY
Your personal data is processed in accordance with our Privacy Policy and applicable laws, including the UK GDPR.
10. PROHIBITED USE
You may not use our Services:
- For unlawful purposes
- To violate laws or regulations
- To interfere with website security
- To distribute malicious code
We may terminate access if these Terms are violated.
11. DISCLAIMER
All products and services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free operation of the website.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sarah London shall not be liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
Nothing in these Terms limits your legal rights as a consumer.
13. INDEMNIFICATION
You agree to indemnify and hold harmless Sarah London and its partners from claims arising from:
- Breach of these Terms
- Violation of laws
- Misuse of the Services
14. TERMINATION
We may suspend or terminate access to our Services at any time without notice.
Any obligations prior to termination will remain in effect.
15. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
16. CHANGES TO TERMS
We may update these Terms at any time.
Changes take effect immediately upon posting.
17. CONTACT
For any questions regarding these Terms: