FAQ
Frequently Asked Questions (FAQ)
We’ve answered the most common questions to make your shopping experience with Sarah London as smooth as possible.
If you need further assistance, our support team is always here to help.
1. How long will it take to receive my order?
Estimated delivery times:
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Processing time: 1–2 business days
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Delivery time: 5–8 business days
Estimated total delivery: 6–10 business days
You will receive tracking details once your order has been dispatched.
2. Do you offer free shipping?
Yes — we offer free standard shipping on all orders within the United Kingdom, with no minimum purchase required.
3. Where is Sarah London based?
Sarah London is an online fashion store inspired by modern London style.
We operate exclusively online, allowing us to offer carefully curated collections at accessible prices.
4. What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund in accordance with our Returns Policy.
5. Can I cancel my order?
Orders are processed quickly to ensure fast dispatch.
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You may request cancellation within 12 hours of placing your order
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After this, your order may already be in processing and cannot be guaranteed to be cancelled
6. What is your return policy?
We offer a 30-day return policy for eligible items.
Items must be unused and in original condition.
For full details, please see our Returns & Refund Policy.
7. When will I receive my refund?
Once your return is received and inspected:
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Refunds are processed within 5–10 business days
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Your bank may take additional time to complete the transaction
8. Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different item, simply return your order and place a new one.
9. How can I contact customer support?
You can contact us anytime at:
We aim to respond within 24 hours (business days).
10. Do you ship internationally?
At this time, we only ship within the United Kingdom.
11. Do you have a physical store?
No — we operate exclusively online.
This allows us to keep our collections curated and our prices accessible.
12. Can I track my order?
Yes.
Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear.
13. What if my order is delayed?
While most orders arrive within the estimated timeframe, delays can occasionally occur.
If your order seems delayed, please contact us and we will assist you promptly.
14. Do I need to pay any additional fees?
No — the price you see at checkout is the final price for UK customers.
15. Can I order multiple items?
Yes, you can order multiple items in one order.
In some cases, items may be shipped separately to ensure faster delivery.